Last Updated: 11/1/2024
Privacy Policy
Turtle Rescue League respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and protect your data when you interact with our website.
Information We Collect:
We collect personal information, such as your name, email address, mailing address, and payment details, when you make a donation, subscribe to our newsletter, or sign up as a volunteer.
How We Use Your Information:
We use the information to process donations, communicate with you about events, send updates on our work, and improve our website experience. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Data Security:
We employ the latest security measures to protect your information. However, please remember that no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
Your Choices:
You may unsubscribe from our email list or request deletion of your personal data at any time by contacting us at michael.henry@turtlerescueleague.org.
Bounce Complaints Policy
Turtle Rescue League uses an email system to communicate with supporters and stakeholders. We take bounce complaints seriously, as they can impact our ability to reach you effectively.
What is a Bounce Complaint?
A bounce occurs when an email cannot be delivered. Hard bounces (e.g., due to an invalid email address) are permanent failures, while soft bounces are temporary, often due to full inboxes or server issues.
Our Approach:
For hard bounces, we automatically remove the email address from our list to avoid future delivery issues. For soft bounces, we may attempt delivery a few more times before temporarily suspending further communication to that address.
If you believe there has been a mistake, please contact us at michael.henry@turtlerescueleague.org, and we will review and update our records as needed.
Complaint Notifications Policy
We welcome feedback from our community and take complaints seriously as part of our commitment to transparency and improvement.
How to Submit a Complaint:
To file a complaint regarding any aspect of Turtle Rescue League’s operations, please email michael.henry@turtlerescueleague.org, or write to us at:
Turtle Rescue League
456 Lebanon Hill Road
Southbridge, MA 01550
Include as much detail as possible to help us understand and address your concern effectively.
Complaint Resolution Process:
Once we receive your complaint, a team member will review it and respond promptly. We aim to resolve most issues within 15 business days. If additional time is required, we will keep you informed throughout the process.
Thank you for helping us improve our services and maintain our commitment to keeping turtles a part of the future!